Account Director

2 days ago

Kuala Lumpur, Malaysia Hogarth Worldwide Full time

Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.

**A Hybrid working model**

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

As an Account Director you are a leader within the Client Services Department and are pivotal to the smooth running of the business. Our account handlers are responsible for client relationships, managing the team, building relationships with stakeholders and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice and have a strong commercial acumen.

**Requirements**:

- Support the Business Director with business growth
- Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
- Work closely with Business Director on P&L, forecast, budgeting
- Have financial responsibilities, including preparing cost estimates, signing off their cost estimates.
- Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
- Build relationships with key stakeholders, manage perceptions and expectations
- Liaise with Print Production/Broadcast team on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
- Understand how client, agency, and Hogarth relationships interact
- Proven ability to make informed decisions and problem-solve based on sound knowledge
- Resilience in working under pressure and adhering to tight deadlines

**Essential Experience & Skills Required**
- Knowledge from working in a TV, print, or digital production role is preferred
- Experience budgeting and forecasting
- Focus on continuous improvements, delivering excellent quality and high levels of customer service
- Agency experience managing international clients in multiple markets with multiple stakeholders
- Understanding of financial compliance procedures
- Experience of running an account team including resource planning
- Sound technical understanding of client requirements
- Commercial acumen
- Negotiation skills
- Prior people management experience
- Problem solver
- Good networking skills

**Diversity and Inclusion**:
**Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.**:
**Data**:

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