Customer Service

**Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

**Responsibilities**: - JOB RESPONSIBILITY - NO Marketing or Sales involved - Fast-paced environment processing customer request - Identify and handle customer enquiries till completion, ensuring highest accuracy and customer satisfaction. - Possess strong ownership and responsibility to complete assigned tasks within the timeline. - To be a good...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

We are seeking a friendly, reliable, and organized **Customer Service Representative** to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service through phone interactions, managing inquiries, and assisting with bookings. **Key Responsibilities**: - Answer incoming customer calls in a...

**Job Highlights** - Allowances & commissions - Strategic Work Location Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. **Key Accountabilities** - Maintaining a positive, empathetic, and professional attitude toward customers at all...

Job description:Job Title: Customer Service ExecutiveCompany: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center) – Sunway Pyramid, Petaling Jaya.Job OverviewWe are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at Sunway Pyramid, Petaling Jaya. You will be the first point of contact for...

Job Description: - To attend an inbound calls to assist an inquiries from the customers in a call centre environment - Identify and handle customers inquiries completely and accurately to the satisfaction of the customer - Liaise with appropriate department to resolve issues brought up by customers - Maximise opportunities to up sell/cross sell company...

Uphold service standards by responding effectively to customer inquiries, managing challenging situations/customers, and ensuring prompt turnaround for all service requests with consistent quality.Exceed customers' expectations in terms of service quality and accuracy of information.Identify and drive process improvements to ensure an excellent customer...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...