Customer Experience Ambassador

Posted 07 November 2024
- LocationKuala Lumpur
- Job type Permanent
- Discipline Customer Success
- ReferenceJ13513

**Job description**:
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

**What does Access offer you?**

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

**Kickstart Your Career with Our Graduate Academy**

These are exciting and brand new roles, where you will provide support to customers in Asia, Australia and the UK

Core hours will be between 9.00am and 6.00pm, however due to the nature of the role and the customers you will support, we are looking for flexibility around working hours.

As part of our Graduate Academy you will benefit from our Graduate Programme with loads of opportunity for learning and development

**Day-to-day, you will**:

- Provide exceptional customer service and update & resolve queries efficiently
- Resolve customer queries within set service-level agreements (SLAs) to maintain high engagement and satisfaction -Accurately document, solve, and escalate cases as needed in the case management system -Proactively identify trends, research potential issues, and create solutions to improve the customer experience
- Encourage customer registration on the Access Customer Success Portal and assist them through the process
- Consistently exceed service standards aligned with The Access Customer Service expectations

**Who You Are**:

- A quick learner with great communication skills -Adaptable, motivated, and ready to tackle challenges
- Confident, warm and adaptable communicator with strong customer-facing skills
- Dedicated to providing value and maintaining a professional demeanor in challenging situations

**Your skills and experiences might also include**:

- Pragmatic thinker who can handle shifting priorities and find solutions efficiently -Enjoy working within a team environment, supporting peers, and fostering a positive atmosphere
- Organized, flexible, and proactive in managing time and tasks
- Qualifications: Bachelor’s degree or equivalent experience; interest in customer service

**What are we all about?**

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.