Workplace Experience Ambassador

2 days ago

Kuala Lumpur, Malaysia JLL Full time

JLL supports the Whole You, personally and professionally.
Job Description - Workplace Experience Ambassador (IFM)
Workplace Experience Ambassador
Integrated Facilities Management — Corporate Solutions (Malaysia, APAC)
**Account Site**: Shell Menara

Centralizing all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the facilities manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting the hard services and soft services team in conducting analyses is also within your scope.
Performing other ad hoc tasks
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices.
Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our vendors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Workplace Ambassador

    2 days ago

    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. Overall Role Enhance the employee experience by providing hospitable and warm customer service Assist Facilities Management in the delivery of soft services To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management Develop...

  • Workplace Experience Coordinator

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time 30,000 - 45,000 per year

    Workplace Experience Coordinator (Kuala Lumpur)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful...

  • Workplace Experience Manager

    2 weeks ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia CBRE Full time 90,000 - 120,000 per year

    Workplace Experience Manager (Kuala Lumpur)24208709-Oct-2025GWS SegmentFull-timeFacilities ManagementKuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaWorkplace Experience Manager (Kuala Lumpur)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we...

  • Director, Workplace Experience

    2 weeks ago

    Kuala Lumpur, Malaysia Electronic Arts Full time

    **General Information**: **Locations**: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia - Location: Hyderabad - Country: India - Role ID - 208041 - Worker Type - Regular Employee - Studio/Department - People Experience & Workplaces - Flexible Work Arrangement - Hybrid **Description & Requirements**: - Electronic Arts creates next-level...

  • Guest Experience Ambassador

    4 days ago

    Kuala Lumpur, Malaysia VKK Diversified Holdings Sdn Bhd Full time

    K Hotel Kuala Lumpur is a new & existing lifestyle & social hotel in; and we are looking for an energetic and young talent to join our team to imagine, build and grow the organisation. Guest Experience Ambassador will not only be required to perform the basic duties such as Greet and welcome guests Ensure record-keeping of bookings/cancellations Correct...

  • Workplace Experience Coordinator

    2 weeks ago

    Kuala Lumpur, Malaysia CBRE Full time

    **Workplace Experience Coordinator (KL)** **Job ID** - 240020 **Posted** - 26-Sep-2025 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Customer Service, Facilities Management **Location(s)** Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia, Petaling Jaya - Selangor - Malaysia **Workplace Experience...

  • Workplace Experience Manager

    2 weeks ago

    Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia CBRE Asia Pacific Full time 60,000 - 180,000 per year

    Job ID242087Posted09-Oct-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaWorkplace Experience Manager (Kuala Lumpur)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of...

  • EOI: Workplace Experience Supervisor

    2 weeks ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia CBRE Full time 120,000 - 240,000 per year

    EOI: Workplace Experience Supervisor24225608-Oct-2025GWS SegmentFull-timeEngineering/Maintenance, Facilities ManagementKuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaAs a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.This job is part of the...

  • Contract, Workplace Experience Assistant

    1 week ago

    Kuala Lumpur, Malaysia Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

  • Senior Workplace Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Airwallex Full time 800,000 - 1,000,000 per year

    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...