Customer Service Associate < Up to 4.3k < April Intake
4 days ago
**Responsibilities**:
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
- Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client.
- Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
- Optimise the usage of Diallers and Lead management system to drive greater performance
- Ensure a full understanding of the risk and control environment in area of responsibility. Work with operations team (where needed) to ensure that client requests are fulfilled. Develop a deep understanding of various products offered and process as relevant. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Support fulfilment of online leads where applicable. E.g. online form drops offs.
- Ensure prompt and timely call backs are made to clients as committed.
- Support deepening and acquisition within personal client segment.
- Drive adoption of digital offerings as part telesales conversations.
- Ensure all relevant dispositions and notes are updated in system.
- Closure and wrap up done as per set standards.
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM3,900.00 - RM4,100.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
- Bahasa (preferred)
Work Location: In person
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