Assistant Manager, Cargo Key Accounts

1 week ago

Kuala Lumpur, Malaysia Teleport Full time

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

**Requirements**:
A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Sales & Business Development
- Identify and pursue new air cargo business opportunities
- Generate leads, build a sales pipeline, and close deals to meet targets.
- Promote air logistics solutions to customers (e.g freight forwarders, consolidators, and direct shippers)
- Develop and maintain strong relationships with key accounts and partners.

Customer Management
- Understand customer logistics needs and provide tailored cargo solutions.
- Coordinate bookings, capacity allocation, and service support.
- Handle customer inquiries, pricing requests, and issue resolution.

Commercial Planning
- Support in setting sales targets & pricing strategies
- Prepare quotations, negotiate rates, and manage spot rate requests with carriers & relevant stakeholders.
- Collaborate with relevant stakeholders such as operation teams and capacity teams to secure uplift space and improve load factors

Performance & Reporting
- Track and report on sales performance, volumes, and revenue.
- Analyze market trends and competitor activity to improve offerings.
- Provide regular updates to management and assist in forecasting.

Cross-Functional Coordination
- Liaise with multiple key stakeholders, airline partners, ground handlers, etc.
- Ensure timely cargo movement and adherence to service-level agreements (SLAs).
- Assist in resolving shipment issues such as delays, offloads, and documentation errors.

Skills & Requirements

These are minimum-requirement skills and a ‘must-have’ for the role
- Bachelor’s degree in Business, Logistics, or related field.
- At least 3-5 years in Business Development/Sakes in relevant industry (i.e air cargo logistics/air freight/freight forwarding sales)
- Proven track record of achieving revenue growth and closing deals.
- Knowledge of air cargo processes, documentation (AWB), and airline systems.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with CRM tools, Google workspace, Microsoft Excel and reporting.
- Extensive network in the cargo, logistics, and air freight industries in Malaysia or the APAC region.
- Strong leadership, negotiation, and relationship-building skills.

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