Customer Service

1 week ago

Bayan Lepas, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time

_**Job Purpose and Content**_
- Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling:

- Customer Service _
- Process orders for materials from sales staff or direct customers’ contacts
- Update order information into the ERP System
- Coordinate with suppliers regarding order status, shipping dates, prices, product availability and back orders Planning
- Plan_
- schedule and monitor the movement of materials through the production cycle
- Determine material’s requirements from engineering and production schedules
- Coordinate the efficient movement of materials with purchasing, production and engineering
- Responsible for procurement business system data input and integrity; creates and maintains bills of material and parts/commodities numbers in supply chain management or other enterprise-wide systems
- Provide administrative and clerical support specifically related to supply chain and procurement department activities
- Evaluate customer support commitments to ensure customer requirements are met
- Serve as liaison between sales and operations teams to provide data analysis for inventory planning; and participates in process/rating improvement efforts
- Coordinate cross-functional teams through meetings and progress measurement activity to achieve both on time and within budget
- Other duties as assigned
- **Qualification & Requirements**_
- Degree/Diploma in Business Studies or its equivalent with at least 2 years of related experience
- Oracle or SAP system experience will be an added advantage
- Strong communication and good interpersonal skills
- A meticulous, organized and resourceful team player
- Able to work independently with mínimal supervision
- Able to do Weekend/Public Holiday support when required

**Job Types**: Full-time, Permanent

Pay: RM1,425.33 - RM4,899.77 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

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