Customer Service Representative
1 week ago
Support Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Contract Administration.
- Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration.
- Provide exceptional customer service via phone, mail, internet, and online chat with customer.
- Meet and exceed the company’s service standards on a consistent basis.
- Acquire and maintain product knowledge to enhance customer’s enquiry experience and promote appropriate items to customers.
- Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
- Consistently follow established customer service and operational procedures.
- Cross train with other department members for maximum flexibility.
- Performs all other duties as assigned
- Able to work on shift if required and team work is required.
- **Requirements**:
- Bachelor degree or diploma in any field.
- Customer service engagement experience, call centre, telemarketing or administrative experience preferred.
- Good command in English and Mandarin.
- Customer service oriented with a positive attitude.
- Effective oral and written communication skills.
- Organized and able to multi-task.
- Fresh graduate is welcome.
**Job Types**: Full-time, Contract
Pay: RM3,000.00 - RM4,000.00 per month
**Education**:
- Bachelor's (required)
**Language**:
- Mandarin (required)
Work Location: On the road
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