Customer Service Representative Shift Rotation

1 day ago


Bayan Lepas, Malaysia Integrated Health Plans (Malaysia) Sdn Bhd Full time

We are looking for talent passionate in Customer Service specialized in Call Centre/Contact Centre environment. **JOIN US NOW** - Welcome entry level applicants_ **Must be able to work in shifts (including night shift), weekends and public holidays** As a Customer Service Representative at Integrated Health Plans (Malaysia), you will be a vital part of our customer-centric team. You will play a key role in providing outstanding service and support to our valued members. Your responsibilities will include: **Key Responsibilities**: - Possess in-depth knowledge to answer member questions promptly and accurately. - Resolve member complaints and issues by assessing problems and finding solutions to ensure satisfaction. - Adherence to company policies and industry regulations, including data privacy, scripted guidelines, and professionalism. - Collaborate with other team members to solve complex issues, share information, and mentor peers/juniors. - Essential to adapt to diverse member personalities and able to handle various situations to ensure a seamless customer experience. **Skills Required**: - Excellent proficiency in English language is a MUST. - Ability to handle high-stress situations with patience and professionalism. - Strong problem-solving and critical thinking abilities. - High customer service mindset. **Requirements**: - Preferred with < 1 year experience in Call Centre/Contact Centre environment. - Excellent verbal and written communication skills. - Being a multilingual speaker is advantageous. - Team player who can work together with a big team. - Versatile and adaptive. - Medical and/or health insurance knowledge is an advantage. **Salary**: RM1,500.00 - RM3,000.00 per month Schedule: - Rotational shift



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