Social Media Customer Support

2 weeks ago

Bayan Lepas, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

_**Location : Bayan Lepas, Penang**_
- **Type : Permanent**_
- **Working day/hour : Rotation 24/7**_
- **Salary : Basic from RM3,100 - RM3,600 **_

**Responsibility**
- The CS will be the primary contact for customers using the client’s website shopping channel.
- CS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
- Support customers to place online orders with the client
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client

**Qualifications**
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must fluent in Mandarin and English (reading, writing, speaking)
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with Degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Job Types**: Full-time, Permanent

Pay: RM3,100.00 - RM3,600.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Are you able to read and write in Mandarin?
- When is your availability date to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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