Customer Service Representative
1 week ago
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
Purpose of the Role
The Customer Support Representative is responsible for ensuring accurate and efficient handling of customer transactions, data entry, and operational support tasks. The role requires a high level of attention to detail, effective communication, and the ability to manage repetitive tasks with consistency and professionalism.
Key Responsibilities
- Develop and maintain effective and professional relationships with customers and internal stakeholders.
- Support account management activities, including order processing and transaction coordination.
- Perform high-volume, repetitive data entry tasks with precision and consistency.
- Verify and validate data to ensure accuracy; identify and resolve discrepancies proactively.
- Provide product and technical support related to customer transactions, feedback, and service requests.
- Liaise with internal and external stakeholders to ensure contractual obligations and service standards are met.
- Respond promptly to customer queries and resolve issues in accordance with service agreements and established processes.
- Maintain accurate records, documentation, and reporting of all customer and operational activities.
- Uphold confidentiality and integrity when handling sensitive and crucial information.
- Provide assistance or guidance to less experienced staff when required.
Requirements & Qualifications
- Diploma or Bachelor’s degree in Business Administration, Logistics, Data Management, or a related field.
- 1-3 years of relevant operational or data processing experience.
- Strong attention to detail and ability to maintain accuracy under pressure.
- Effective verbal and written communication skills in English.
- Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is an advantage.
- Comfortable working extended hours in front of a computer when business demands require.
- Self-motivated, responsible, and able to work both independently and as part of a team.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
-
Customer Service Representative
7 days ago
Bayan Lepas, Malaysia Sunmoon Tech Sdn Bhd Full time**Job Summary** Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution. 1) Quote & Debit review in Quoting system 2)...
-
Customer Services Representative
1 week ago
Bayan Lepas, Malaysia Emerson Full timeThe Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific request such order placement, quotes request, order status, product availability and lead times, available services, and return. They partner with Test & Measurement group Sales team,...
-
Customer Service Representative
1 week ago
Bayan Lepas, Malaysia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Customer Service Representative
2 weeks ago
Bayan Lepas, Malaysia ABX Express (M) Sdn Bhd Full time**Lokasi: Lot A16, No. 15, Jalan Batu Maung, 11960 Bayan Lepas, Pulau Pinang** Kami sedang mencari **Customer Service Representative** yang bersemangat dan berorientasikan pelanggan untuk menyertai pasukan kami di SF Global Express (M) Sdn Bhd. Anda akan menjadi orang utama dalam memastikan setiap pelanggan mendapat pengalaman yang positif dan responsif...
-
Staff Customer Service Representative
1 week ago
Bayan Lepas, Malaysia Emerson Full timeThe Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific request such order placement, quotes request, order status, product availability and lead times, available services, and return. They partner with Test & Measurement group Sales team,...
-
Customer Service Representative
2 weeks ago
Bayan Lepas, Penang, Malaysia Toll Group Full time 40,000 - 60,000 per yearAbout Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Bayan Lepas, Malaysia Integrated Health Plans (Malaysia) Sdn Bhd Full timeWe are looking for talent passionate in Customer Service specialized in Call Centre/Contact Centre environment. **JOIN US NOW!!!** - Welcome entry level applicants!_ **Must be able to work in shifts (including night shift), weekends and public holidays** As a Customer Service Representative at Integrated Health Plans (Malaysia), you will be a vital part of...
-
Customer Service
2 weeks ago
Bayan Lepas, Penang, Malaysia Integrated Service Technology Inc. (iST) Full time 40,000 - 60,000 per yearAbout Integrated Service Technology Inc. (iST) was founded in 1994. A global leader in third-party impartial laboratories, holds international certifications such as IEC/IECQ and TUV NORD. We are committed to providing the most comprehensive and precise technical services for our clients. Our focus includes a full range of services such as Failure Analysis...
-
Customer Service Representative
1 day ago
Bayan Lepas, Malaysia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Customer Service Representative
1 week ago
Bayan Lepas, Malaysia NCS Global Technology Full timeSupport Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Contract Administration. - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration. - Provide exceptional customer service via phone, mail, internet, and...
