Customer Relation Executives

2 weeks ago

Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

_**We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit.**_

**Job Details**:

- Provide customer support regarding Bank via phone calls
- Educate customers on Bank’s products and services & direct them toward available resources for self-help
- Complete the necessary documentation accurately to manage customer complaints, issues and subsequent solutions
- Alert management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem
- Suggest call centre process improvements and participate in call centre initiatives for increased effectiveness

**Requirements**:

- Minimum SPM
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Excellent communication skills in written and verbal English
- Strong service orientation
- Able to work on staggered/rotational shifts including weekends and Public Holidays

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

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