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Technical Support Representative

2 weeks ago

Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

**Whom we seek?**
- Minimum Diploma in IT/Engineer/Science or Computer.
- Fresh Graduates are welcome to apply.

**What is you job tasks?**
- Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of product line, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Focuses on delivering a positive customer experience according to products standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current products’ customers.
- Reviews and distributes pertinent cross-functional information
- Escalates more complex customer technical issues to senior level support.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM4,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Language**:

- Thai (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)