Mandarin Customer Support Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Fintech Full time 30,000 - 60,000 per year


Job Summary:

As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers with their inquiries, resolve any issues they may have, and maintain a high level of customer satisfaction.

Key Responsibilities:

  • Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, maintaining a positive and professional attitude.
  • Issue Resolution: Identify and resolve customer complaints or issues related to transactions, account access, and product features.
  • Product Knowledge: Develop an in-depth understanding of our cryptocurrency products and services to provide accurate information and assistance.
  • Documentation: Maintain detailed records of customer interactions, transactions, and feedback to improve service quality.
  • Collaboration: Work closely with other departments (e.g., technical support, compliance) to resolve complex issues and enhance customer experience.
  • Market Awareness: Stay informed about cryptocurrency trends and updates to better assist customers.
  • Compliance Support: Assist customers with KYC (Know Your Customer) processes and ensure adherence to regulatory requirements.

Qualifications:

  • Experience: Minimum of 1-2 years in customer service, preferably in the crypto or tech industry.
  • Knowledge: Strong understanding of cryptocurrencies and blockchain technology.
  • Communication Skills: Excellent verbal and written communication skills in English and Mandarin are required. 
  • Problem-Solving Skills: Ability to handle challenging interactions with empathy and professionalism.
  • Technical Skills: Familiarity with customer support software.
  • Organizational Skills: Strong ability to prioritize tasks and manage time effectively.

Why Work for Us:

At Bitunix, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits, opportunities for career growth and development, and a dynamic and innovative culture. By joining our team, you will have the opportunity to be a part of a rapidly growing company in the exciting and ever-evolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative, we would love to hear from you. Apply now and become a part of our dynamic and innovative team


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