Customer Service Representative – Mandarin

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time 40,000 - 60,000 per year


Overview

About the Role

We are looking for passionate, customer-focused Mandarin-speaking Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries through calls, emails, and live chat. You will provide accurate information, resolve issues efficiently, and ensure every customer has a positive experience with us.

This is a great opportunity to develop your career in a professional, supportive, and multicultural environment.



Qualifications

  • Fluent in Mandarin (spoken & written) and good command of English.

  • Minimum SPM, Diploma, or Degree in any field.

  • Fresh graduates are welcome to apply – training will be provided.

  • Strong communication and problem-solving skills.

  • Willing to work onsite and commit to rotational shifts, including weekends and public holidays.

  • Customer service experience (email, chat, or call) is an advantage but not mandatory.

What We Offer

  • Attractive salary package with allowances & performance bonuses.

  • Full training provided – no prior experience required.

  • Career growth and development opportunities.

  • Friendly, supportive, and multicultural working environment.

  • Employee benefits including medical coverage, annual leave, and more.



Responsibilities

Key Responsibilities

  • Handle customer inquiries via phone, email, and live chat in Mandarin and English.

  • Provide accurate information about products and services.

  • Resolve customer complaints and issues with professionalism and empathy.

  • Escalate complex cases to relevant departments when needed.

  • Maintain customer records by updating information in the system.

  • Ensure service levels and quality standards are consistently met.

  • Work effectively in a rotational shift schedule to support 24/7 operations.


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