Customer Services Representatives

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 40,000 - 80,000 per year

We're Hiring: Customer Service Representative (Contract)

Looking for a role where you get to help people every day? Join a dynamic contact centre team as a
Customer Service Representative
, where you'll be the friendly voice supporting customers, solving problems, and making every interaction a positive one.

Your Responsibilities:

  • Handle incoming calls with patience, clarity, and care.
  • Provide accurate information, resolve enquiries, and follow up to ensure full closure.
  • Manage service requests using CRM tools and work closely with internal teams to get issues resolved.
  • Keep customer records updated, complete administrative tasks, and maintain service quality standards.
  • Make outbound calls when needed for follow-ups, callbacks, or customer engagement.
  • Stay updated on new products, processes, and guidelines through training and briefings.
  • Support team leaders with reporting, feedback, and process improvement initiatives.

Who You Are?

  • Diploma or Degree in any field, and professional life insurance qualification (e.g. ACII, AMII, AAII, FLMI)
  • 1-2 years of experience in the insurance industry or customer service.
  • Good communication in English and / or Mandarin.
  • Patient, attentive, and able to remain calm under pressure.
  • Able to navigate systems, follow procedures, and multitask effectively.
  • A team player with a service-first attitude.

Why Join Us?

  • Meaningful work helping customers every day
  • Supportive team environment with ongoing training
  • Opportunities to grow within service operations
  • A role where your communication skills truly shine

Interested? Contact me now via

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