Customer Service Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time 42,000 per year

Customer Service Representative

Type: Permanent

Basic Salary: RM3, Shift Allowance + Fix Allowance

Work Mode: Hybrid

Working Hours (By shift): Morning - 9am to 6pm; Night - 1pm to 10pm

Off Days: 8 days per month

Job Description:

  • Handle customer inquiries promptly and professionally through phone calls and WhatsApp.
  • Provide accurate and detailed product/service information to customers.
  • Record, update, and maintain customer details in the system to ensure data accuracy.
  • Assist in troubleshooting and resolving customer issues, escalating complex cases to the relevant department when necessary.
  • Ensure high levels of customer satisfaction by delivering timely and effective support.

Requirements:

  • Fluent in Malay (spoken & written) is preferably.
  • Fluent in Chinese (spoken & written) is an advantage.
  • SPM/STPM/Diploma/Degree in any field
  • Prior experience in customer service, call center, or telesales is an advantage
  • Able to work under pressure and meet daily targets
  • Willing to work shift schedules, including weekends and public holidays
  • Positive attitude and good problem-solving skills

Company Benefits:

  • Basic salary + Shift Allowance + Fix Allowance
  • EPF, SOCSO, and EIS contributions
  • On-the-job training provided
  • Career advancement opportunities
  • Supportive team environment

Job Types: Full-time, Permanent

Pay: RM3, RM3,500.00 per month

Work Location: In person

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