Customer Service Representative

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time 20,000 - 30,000 per year


Overview

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.



Qualifications

  • Excellent communication skills in English and language required;
  • Excellent commercial understanding;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.
  • Experienced with Customer Care, internet and hotel industry;
  • Available for changes in shift schedule on a monthly rotation schedule or as business needs require


Responsibilities

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Handle customer requests by phone and e-mail;
  • Modify, change and/or cancel existing reservations;
  • Make outbound calls to hotels/guests to arrangement special requests;
  • Act as liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full time 20,000 - 30,000 per year

    The position has 4 main aims:1.  Processing of the emails chats, and calls from customers (Asia, Pacific)2.  Translation between English and Japanese3.  Team work 4. To meet SLA and KPI targets, and ensure quality in customer serviceJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia...

  • Customer Services Representatives

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 40,000 - 80,000 per year

    We're Hiring: Customer Service Representative (Contract)Looking for a role where you get to help people every day? Join a dynamic contact centre team as aCustomer Service Representative, where you'll be the friendly voice supporting customers, solving problems, and making every interaction a positive one.Your Responsibilities:Handle incoming calls with...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MSH CHINA Full time 30,000 - 60,000 per year

    Company DescriptionFounded in 2001, MSH CHINA serves as the Asia Pacific headquarters of MSH INTERNATIONAL. Headquartered in Shanghai, we have branch offices in Beijing, Guangzhou, Shenzhen, Chengdu, Hong Kong, and Singapore, as well as service offices in Suzhou, Dalian, Hefei, Harbin, and Wenzhou. We partner with insurance companies to provide high-quality...

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time 28,000 - 42,000 per year

    Location: Megan Avenue 2 (Nearby MRT/ LRT)Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)We're looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You'll help customers by answering inquiries, resolving issues, and making sure...

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time 25,000 - 40,000 per year

    We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more...

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time 25,000 - 45,000 per year

    We're looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You'll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LANGUAGE TALENT SOLUTIONS SDN. BHD. Full time 26,000 - 33,000 per year

    Position: Customer Service - Banking (on-site) Location: Jalan Raja Laut, Kuala LumpurWorking day: Monday - Sunday (5 working days, 2 off days)Working hours: Rotational shift. 8 AM to 11 PM (9 hours per shift including break)Salary: RM2,600 - RM3,000 (basic) + RM260 (shift allowance)Contract: 6 monthsRequirements: 1. Good in English (verbal and written)2....

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time 42,000 per year

    Customer Service RepresentativeType: PermanentBasic Salary: RM3, Shift Allowance + Fix AllowanceWork Mode: HybridWorking Hours (By shift): Morning - 9am to 6pm; Night - 1pm to 10pmOff Days: 8 days per monthJob Description:Handle customer inquiries promptly and professionally through phone calls and WhatsApp.Provide accurate and detailed product/service...

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time 14,400 - 48,000 per year

    Customer Service Representative (Kl Sentral)No age limits, Golden Opportunity for English / Malay language.Inbound callsOn boarding date: 23 Oct 25 (Famous TV channel)Working Hours: Mon to Sun ( 8am to 5pm, 9am to 6pm , 12pm to 9pm & 10am to 7pm)Fully paid training provided for 1 month (Mon to Fri 9am to 6pm)Basic Salary package:First 5 months RM1800 + KPI...

  • Customer Service Representative Malaysia

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time 30,000 - 60,000 per year

    Customer Service Representative (For OKU Card Holders Only)Job ID: 5WVW3355Location: Cyberjaya / Cheras / KL Sentral, MalaysiaWork Mode: OnsiteJob Type: PermanentOxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed...