Customer Success Executive

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations, and we are here to empower them to make time for what they love. **About the Role** **You Are** - Highly proficient...

The role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager. The role’s primary function is supporting Isentia and Pulsar customers, by driving adoption and usage of the platform and services. This person will be instrumental in ensuring that customers are deriving value from their...

We’re looking for a dedicated and proactive Client Success & Support Specialist to join our team in Kuala Lumpur. In this role, you’ll split your time between client success operations and customer support, helping clients achieve great results while ensuring users receive quick, friendly, and accurate assistance. **Main Responsibilities**: **Maintain...

About The RoleThe Customer Success Executive (CSE) is responsible for managing customer accounts post-onboarding. Your primary mission is to ensure customers successfully adopt our software, achieve their desired business outcomes (Value Realization), and maintain high satisfaction, thereby maximizing customer lifetime value and minimizing churn risk.Job...

**CUSTOMER SUCCESS EXECUTIVE**: - (for Malaysian only, English speaker with good presentation skill)_ **JOB FUNCTIONS** This Customer Success Executive role will cover managed Microsoft Modern Workplace customers in their area. This is an exciting role that will help create bonds with our Enterprise customers and will fuel customer success, retention,...

We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, Malaysia, and Indonesia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to...

Company Description Informa Markets is a division of Informa plc. With a growing portfolio of 30 trade events in Malaysia and Southeast Asia, we create business growth opportunities for ASEAN and the rest of the world in a wide range of industries including Furniture & Interiors, Industrial Machinery, Renewable Energy, Power, Security, Construction, Food,...

**About You - experience, education, skills, and accomplishments** - Bachelor’s degree required - 5+ years’ experience in solutions consulting, technical consulting, technical customer success, or other customer-facing technical roles; or 5+ years’ experience in library management - Ability to effectively interact at all levels of an organization and...

Main Responsibilities:Conduct proactive outreach and check-ins based on usage data to drive platform adoption and ensure customer success.Monitor customer usage and engagement metrics to identify at-risk accounts and implement targeted retention strategies.Take ownership of customer escalations and coordinate with internal teams (Support & Developers) to...