Customer Success Executive

1 day ago


Kuala Lumpur, Malaysia SELFDRVN ENTERPRISE SDN. BHD Full time

Role and Responsibilities
- Provide 1st line service and support to maintain relationships with existing customers.
- Manage customer relationship and thoroughly plan, prepare and follow up with customer (pre-call plan, post-call notes)
- Responsible for higher adoption on SelfDrvn platform to increase engagement Level in client's workplace. To develop strategy and content for user journey aligned to the client business goal.

Preferred Skills
- Client Facing Skills: Client Management, Account Planning, and Listening Skills
- Problem Solving Skills: requires knowledge or experience in employee engagement/people management, data analysis, consultative problem solving, and research
- Content Creation: Social Media Marketing, Professional Writing, and Creativity

SelfDrvn was established in 2015 by our CEO, Lam Mun Choong — an entrepreneur with a background in software engineering and a passion for understanding human sciences. We believe that positive empowerment and people-centered strategies are the keys to building a successful business. Our mission is to enable a world where employee wellbeing is the key to company success. To do that, we want to help companies develop a thriving workplace culture that can build great employee engagement, learning, and performance. At the individual level, we want to help every human on the planet achieve their full potential by exploring their interests, learning from mentors, and improving their skills. Our SaaS (Software-as-a-Service) platform can help organizations improve engagement with their employees through effective communication & collaboration, gamification, and behavioural analytics.
Bachelor's or Equivalent



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