Customer Success Executive

14 hours ago


Kuala Lumpur, Malaysia Isentia Full time

The role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager. The role’s primary function is supporting Isentia and Pulsar customers, by driving adoption and usage of the platform and services.

This person will be instrumental in ensuring that customers are deriving value from their subscription - this will be done through understanding their business needs, responding to support queries, configuring the Isentia and Pulsar platforms, conducting training sessions and coordinating with other departments to resolve customer issues.

As well as supporting existing customers, this team will work closely with Account Management and New Business on pre-sales activities such as demo/trial setups, volume checks and reviewing monitoring requirements (keyword checks).
- **Provide specialist platform & service support for Customers as well as the Commercial, Operations and Insights teams**:

- **Respond to support cases logged in Salesforce relating to platform and service queries (domain registration, keyword changes, user setup, missed/irrelevant coverage etc)**:

- **Coordinate with the New Business team to ensure a smooth and effective handover of new non-SaaS customers (Daily Reports / Insights) ready for implementation**:

- **Play a supporting role in conducting service reviews for medium-to-high value customers**:

- **Engage with Account Management and attend customer calls for strategic accounts to ensure customers are deriving value from their subscription**

**Requirements**:

- Bachelor’s Degree of any 4-year course
- Competency in Microsoft Office and GSuite is a must
- Proficiency in English and other local languages is a plus
- Must have good time management skills, able to provide positive approach to difficult situations
- Team player

**Benefits**

Hybrid setup

Training & Development



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia STAFFANY PRIVATE LIMITED Full time

    StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations, and we are here to empower them to make time for what they love. **About the Role** **You Are** - Highly proficient...


  • Kuala Lumpur, Malaysia Talent Search Indonesia Full time

    We’re looking for a dedicated and proactive Client Success & Support Specialist to join our team in Kuala Lumpur. In this role, you’ll split your time between client success operations and customer support, helping clients achieve great results while ensuring users receive quick, friendly, and accurate assistance. **Main Responsibilities**: **Maintain...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Search Indonesia Full time

    We're looking for a dedicated and proactive Client Success & Support Specialist to join our team in Kuala Lumpur. In this role, you'll split your time between client success operations and customer support, helping clients achieve great results while ensuring users receive quick, friendly, and accurate assistance.Main Responsibilities :Maintain and Client...


  • Greater Kuala Lumpur, Malaysia Info-Tech Systems Ltd. Full time

    About The RoleThe Customer Success Executive (CSE) is responsible for managing customer accounts post-onboarding. Your primary mission is to ensure customers successfully adopt our software, achieve their desired business outcomes (Value Realization), and maintain high satisfaction, thereby maximizing customer lifetime value and minimizing churn risk.Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OR Technologies Sdn Bhd Full time 60,000 - 120,000 per year

    ORTech: Your Path to Data-Driven SuccessJoin OR Technologies Sdn Bhd (ORTech), a leading Analytics Engineering company revolutionizing the way organizations leverage data. We're seeking talented individuals to join our team and help us empower clients with actionable insights.As a data-centric organization, we specialize in:Data Engineering and Data...


  • Kuala Lumpur, Malaysia Business Edge Personnel Services Full time

    Hello there! We are currently doing a **MASS HIRING** for **Customer Success Executives** (_MANDARIN SPEAKERS ONLY_). The Customer Success Executives will be responsible for: - _Relationship Management_ - Execute programs to identify and nurture customer advocacy with all customer success managers, leverage on customer feedback and testimonial to drive...


  • Kuala Lumpur, Malaysia Softline International Full time

    **CUSTOMER SUCCESS EXECUTIVE**: - (for Malaysian only, English speaker with good presentation skill)_ **JOB FUNCTIONS** This Customer Success Executive role will cover managed Microsoft Modern Workplace customers in their area. This is an exciting role that will help create bonds with our Enterprise customers and will fuel customer success, retention,...


  • Kuala Lumpur, Malaysia Microsoft Full time

    We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for strategic customers that have a global, complex, cross-cloud digital footprint. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/Minimum Viable Product to production...


  • Kuala Lumpur, Malaysia Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...