Retention and Parent Engagement Officer

1 week ago

Rawang, Malaysia Templer Park International School Full time

**Key Responsibilities**
- Develop and lead an effective parental engagement programme which is focused on building positive relationships, supporting with the retention of current families and building the reputation of the School.
- Play a key role in external and internal communications by becoming a spokesperson for the School, accountable for the School’s reputation and pre-empting issues and crisis communication.

**Internal Parental Communications**
- Work with the Admissions and Marketing to develop a strategy on communications which will support the School’s growth
- Work with Admission and Marketing to implement a comprehensive School Communications Plan
- Develop the mechanisms by which to produce a monthly Parent Communications Report drawing on feedback from academic support staff, parent hotlines, admissions staff.
- Measure and evaluate the communication plan and associated activities to improve communications and drive effectiveness.
- Coordinate with Heads of School and the academic support staff regarding parental communication.

**Parental Communication**
- Lead on strategy and content development to manage parental issues or crises at the School working with the Heads of School or key staff
- Work with the Chinese Principal and Head Mistress to tailor the crisis communications protocols and templates for local implementation.
- Anticipate and advise on potential parental issues - Develop plans to attenuate and manage parental issues.

**Skills, Qualifications and Experience**
- Degree in education, communications, journalism, or public relations
- At least two to three year's customer service experience
- Knowledge of video editing, and audio & visual technology will be an added advantage
- Good interpersonal, communication, and problem-solving skills
- Excited about modern technologies and eager to learn and improve
- High levels of professionalism
- Excellent oral and written English

**Salary**: RM1,012.03 - RM4,481.09 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- in a school's setting: 1 year (preferred)

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