Protege Trainee-admin Customer Service Executive

1 week ago

Bandar Utama, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.
- Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

**Requirements**:

- Fresh graduates are welcome to apply.
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, self-motivated and customer service orientation.
- Knowledge in Samsung products will be an added advantage.
- Applicants must be willing to work on rotational shift, weekend and Public Holiday.
- Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.

**Benefits**:

- Minimum Allowance RM2500 for 8 month’s Contract
- Training fees fully borned by Company
- 8 days Annual leave
- 8 days Medical Leave
- EPF, SOCSO and EIS contribution
- Overtime Claim

**Compulsory Training provided**:

- _Communication and Networking Skills_
- _Creative and Analytical Thinking_
- _Value Driven Professional_
- _Organizational Adaptability_
- _Grooming and Etiquette_)
- _Entrepreneurship 101_
- _Environment Sustainability and Social Impact_

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 8 months

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)
- Mandarin (preferred)

Work Location: In person

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