Front Desk Ambassador
7 days ago
**RESPONSIBILITIES & DUTIES**:
- Greet and welcome visitors, guests and clients in a warm and friendly manner.
- Provide accurate information about the organization, ib services and its facilities.
- Handle incoming calls and transfer them to the appropriate departments or individuals.
- Manage the reception area, ensuring it is clean, organized, and presentabe at all times.
- Maintain a visitor log and issue visitor badges or passes as required.
- Assist with scheduling appointments, meetings, conference room and PSR room bookings.
- Coordinate with other departments to ensure smooth operations and efficient customer service.
- Receive and sort mail, packages, and deliveries and distribute them to the appropriate areas.
- Manage office supplies inventory and place order when necessary.
- Handle general administrative tasks such as data entry, filing and record keeping.
- Address and resolve customer complaints or escalate them to the appropriate individuals.
- Collaborate with team members to improve front desk procedures and enhance the overall visitor experience.
- Involvement in the Event team as and when needed.
**REQUIREMENTS**:
**Education**: SPM certification, Diploma in a related field or equivalent; additional certification in customer service or hospitality is a plus
**Experience**: Proven experience in a customer service or front desk role.
**Skills**:
- Exceptional interpersonal and communication skills.
- Friendly and professional demeanor, with a strong customer service orientation.
- Ability to remian calm and composed under pressure and handle difficult situations with tact.
- Excellent organizational and multitasking ability.
- Proficient in using office equipment, such as phone systems, printers, and computer.
- Strong attention to details and accuracy in handling administrative tasks.
Pay: RM1,800.00 - RM2,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
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