Operations Executive

1 week ago

Bangsar South, Malaysia Partipost Malaysia Sdn Bhd Full time

**Overview**:
Partipost is an influencer marketing platform that connects brands with influencers of all sizes across Asia. Founded in Singapore, it has expanded to eight markets, including Malaysia, Indonesia, Taiwan, and the Philippines. The platform allows anyone with a social media presence to join campaigns, democratizing influencer marketing.

**Job Summary**:
We are seeking a highly organized and customer-centric **Operations Executive**to support targeted marketing initiatives that enhance the post-sale customer experience. In this role, you’ll collaborate closely with Customer Success, Marketing, and Product teams to plan and execute campaigns that increase customer engagement, adoption, retention, and advocacy.

**Key Responsibilities**:

- Support the creation and execution of customer lifecycle campaigns, including onboarding, product education, feature announcements, and renewal communications
- Coordinate with Customer Success Managers to deliver personalized content and engagement strategies for different customer segments
- Assist in developing campaign briefs, project timelines, and tracking documentation
- Analyze campaign performance metrics (engagement, NPS, retention, etc.) and contribute to post-campaign reports and recommendations
- Collaborate with content and design teams to develop compelling customer communications
- Maintain customer marketing calendar and ensure alignment across touchpoints
- Support advocacy and referral campaigns to grow customer voice programs (e.g., case studies, testimonials, reviews)
- Help manage and update customer-facing resources (knowledge base, guides, newsletters, etc.)

**Requirements**:

- Bachelor’s degree in Marketing, Communications, Business, or a related field
- 1-2 years of marketing or customer success experience, preferably in a B2B SaaS or technology environment
- Strong project coordination and communication skills
- Familiarity with CRM and marketing tools (e.g., Click-up)
- Ability to interpret data and translate insights into campaign improvements
- Customer-first mindset with a passion for enhancing the customer journey
- Detail-oriented, organized, and able to manage multiple priorities.

**Benefits**:

- Dental insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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