Account Coordinator
7 days ago
**The Role**:
- You will report to the Regional Lead - Commercial & Account Ops, for Business
- Work with multiple cross functional teams including but not limited to Support, Sales & Key Accounts, Central Operations etc.
- CRM Client Data Management
- Ensure adherence and compliance on all corporate client billing details (Contracts, Commercial terms, Billing & Invoicing) in but not limited to Malaysia.
- Salesforce CRM: Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and Channel Partner teams maintain data integrity and data quality basis recommended SOPs
**Centre of Excellence**
- Work closely with other commercial operations counterparts on the execution process of code generation / tracking / distribution / updating of all Gifts vouchers, sales and payment details in but not limited to Malaysia, for all sales channels.
- Ensure all regional SOPs in promo approval, generation and CRM database tracking are adhered to by Sales Ops and business teams.
- Other operational matters i.e. Troubleshooting and dispute resolution for all commercial contracts
**The Qualifications**:
- Education: Bachelor’s Degree (optional)
- Work Experience: Minimum of 2-3 years as a commercial ops or account ops within a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup environment. Proven track record in building and driving operational excellence and best practices. Ability to work independently and is meticulous with data
- Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
- Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.
- Proficiency in client experience tools (Salesforce CRM knowledge is a plus)
- Comfortable with G-suite / Microsoft office
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
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