Contracts Performance Manager

**Job Description Summary**:
Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Accountable for departmental operations planning/execution or is focused on delivery of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Roles and Responsibilities**
- Function as the primary contact point of assigned customers and be accountable for the customer management/relationship/communication, overall contracts performance, scope execution, and site P&L growth
- Function as the primary internal contact point of assigned customers in regard to driving contract and critical system process, and coordinating internal GE functions to ensure successful contracts execution and management;
- Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising through the execution of the contract. Accountable for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with mínimal supervision - Assisting manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters.
- Manage inventory, demand placement, procurement, logistics plan and shipment of new and repaired parts for the assigned multi year agreements (MYA)/Transactional/new unit warranty/Upgrade project contracts/ customers;
- Work closely with FieldCore Outage Managers and Contract CoE (Center of Excellence) to achieve timely resolution of customer technical issues, parts/repairs planning & fulfillment, and overall customer satisfaction of Gas Power Services execution ;
- Accountable for the performance of field services, ensuring successful scheduled/unscheduled maintenance, new unit warranty management, and CM&U (Combustion, Modification & Upgrades) project implementation/coordination of assigned contract equipment;
- Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts
- Work with Sales and Commercial Operations to respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
- Work with Contracts CoE to assistCost Margin Reviews and financial pacing/cost classification;
- Manage the operation review process to ensure profitability, Quality & Compliant metrics for assigned contracts, while keeping stakeholder informed;
- Develop and implement business operation plans to achieve contract profitability through effective outage scope management, TX (Transactional)/EW (Extra Works)/JCE (Job Cost Estimation proposal oversight, event plan/execution/close out to ensure Fulfilment-5 goals by contract by working closely with FieldCore/
**Required Qualifications**
- Bachelor degree in Engineering or equivalent experience in power generation industry
- 5-8 year experience of customer/technical/project/team management in power generation services industry.
- Previous experience in Heavy duty gas turbines and controls system experiences would be advantageous
- **Desired Characteristics**
- Customer focused: Excellent communication, presentation, interpersonal skill;
- Proven knowledge of commercial, finance, legal and related regulations and law;
- Lean Six Sigma/Kaizen certified is an added advantage
- A good teamwork leader in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership;
- Be self-motivated and able to work under high pressure and constraint time, committed and process oriented;
- Ability to work multiple project simultaneously and effectively in a cross-functional team;
**Additional Information**:**
Relocation Assistance Provided**:No