Associate Project Manager Airline Engagement

Overview:
**WELCOME TO SITA**:
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**PURPOSE**:
This role is responsible for the successful project management and implementation of airline carriers into SITA Borders Management solutions as per agreed scope, costs and timelines in coordination with internal and external stakeholders.

**KEY RESPONSIBILITIES**:

- Own and drive end-to-end coordination and management of Airline Engagement Process deliverables with airline carriers, carrier host system providers, governments and SITA internal functions, with the objective of certifying airline data into SITA Borders systems and onboarding airlines in Production.
- Initiate communication with airlines to explain government requirements.
- Document Airline Engagement materials; provide technical and operational information to Airlines.
- Manage the successful delivery of government and airline implementation with agreed scope, quality, and timelines and take corrective actions to manage any deviations to the agreed timelines.
- Conduct meetings with internal and external stakeholders and prepare presentations.
- Work independently or under supervision to complete assigned tasks.
- Proactively engage with airlines and governments to keep them informed at all times.
- Minimize the risk of delayed delivery and implementation problems by carrying out regular reviews of the progress of the customer requests.
- Create and maintain project management documents
- Work with relevant stakeholders to find resolution when implementation is at risk.
- Manage risks, issues and own escalations (in liaison with management)
- Ensure effective transition to SITA Operations and secure any sign-offs.
- Maintain Status reports and Sharepoint site for government related materials.
- Provide regular project reports to Customer and SITA stakeholders.

Qualifications:
**EXPERIENCE**:

- Have 5+ years of experience, including 2+ years of experience in Air Transport related solutions
- Strong verbal and written communication skills
- Formal Project Management training and certification, or related work experience
- Good time management skills
- Self-starter to work well independently and comfortably with local and international teams
- Flexible to work in different time zones whilst working with virtual teams in different geographical regions
- Be accountable and agile in managing implementations, with a sense of ownership and proactivity
- Motivated to work with colleagues and available resources to for own learning and development
- Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction
- Fluent in English language (other languages are an advantage)
- Experience of working with Airline systems or Airline IT service providers is a plus
- Basic understanding of network and message transport protocols such as Type-B, MQSeries, IPVPN (Desirable)
- Basic understanding of Airline Systems and Airline passenger data formats such as APIS PAXLST, PRL, PNRGOV (Desirable)

**EDUCATION & QUALIFICATIONS**:

- University degree or equivalent experience
- Formal project management training and certification - PMP desired but not mandatory

**WHAT WE OFFER**:
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**: Work from home up to 2 days/week (depending on your team's needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.