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Field Trainer

3 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

_**URGENT**_

The Field Trainer will be responsible for working with the stores in their region of responsibility to drive & improve performance through the delivery of coaching & training.

**Key responsibilities include, but are not limited to**:

- Identifying training opportunities within region of responsibility and devising recommendations to improve operational performance and business results through training.
- Coordinating and delivering in-house training programs for retail, including product (seasonal launch and product specific), induction, company profile, customer service, selling techniques, operational and KPI specific training
- In collaboration with Store & Area Management map out training plans for individual employees
- Facilitating learning through a variety of delivery methods including classroom training and one on one coaching
- Tracking and reporting training outcomes (ie satisfaction ratings, attendance & cancellations, increase of sales, KPI results etc)
- Management of training administration (ie maintaining training records, training material etc)
- Managing and maintaining in-house training materials and equipment (ie training presentations, props, tools etc)

**This is achieved through**:

- Impeccable interpersonal skills and ability to build and maintain relationships at all levels.
- Extensive operational and product knowledge
- Implementing and delivering effective training
- Exceptional time management and organizational skills
- Referring to global and local training programs and tools to devise and deliver group and individual training consistently.

In addition to the key responsibilities, the Field Trainer will support with retail related projects (ie new store set ups, retail conference, training conferences etc). The role is based in field and will interact regularly with the retail network, Area Management, Merchandise, Stock Control & VM.

The role requires an individual, who is results driven, can lead by example, demonstrates initiative and is passionate about product and training.

**Qualifications and Skill Requirements**:
Essential:

- Presentation skills
- Coaching and training
- Keen interest in the fashion industry & technical product & trend awareness
- Retail experience in a management or training capacity
- Excellent written and verbal communication.
- The ability to form effective working relationships.
- Outstanding time management skills
- Computer literate
- Proactive approach to tasks
- Ability to work autonomously as well as part of a team.
- Sound business acumen

**Desirable**:

- Experience developing, reviewing and sourcing training material.
- Extensive product and operational knowledge
- Experience delivering training programs.
- Fluencies in additional languages other than English

**Work arrangements**

Mon - Fri [9am - 6pm]

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Application Question(s):

- Expected salary?
- Notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Trainer: 4 years (preferred)

**Language**:

- English (required)