People Solutions Officer

Join our HR Shared Services team and play a key role in delivering seamless support across onboarding, talent, learning, rewards, and workforce administration. Opportunity to partner with stakeholders, drive improvements in processes and systems, and ensure compliance while creating a smooth employee experience.

What we ask
- Degree in Human Resources, Communications, or a related field (or equivalent experience).
- Minimum 2-3 years of demonstrable experience in 1st-line customer service management (preferably within HR).
- Proficiency in both English and Vietnamese (spoken and written).
- Hands-on HR experience or previous work experience in a Shared Services Center (SSC) environment is a strong advantage.
- Ability to work effectively with data and generate insights.
- Proven ability to manage multiple priorities and deadlines.
- Strong people management and interpersonal skills.
- Ability to thrive in a fast-paced and complex environment.

What we offer
- Our FSSC is located at Quill 9, Petaling Jaya.
- A diverse workplace with colleagues of different ethnicities, genders, and languages.
- Opportunities to work and grow in a shared service environment.
- Structured training and continuous learning support.
- An excellent package with competitive salary and benefits.
- Vacancy description

What you are expected to do:
a) Incoming Requests
- Translating customer demand into sustainable and customer-oriented solutions in case of no available standard in place
- Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding and learning administration
- Keeping knowledge in our HR tools up to date
- Connecting data from various HR systems
- Continuously looking for improvements
- Optimal collaboration from other teams within and outside HR
- Motivate your teammates and ensure team spirit

b) HR Operations - TA, Onboarding, Talent, L&D, Workforce Experience, Workforce Admin, Time Management, Total Rewards
- Second point of contact for employee as expert on the mentioned topics
- Answer, handle and execute deviating, not standard complex questions and calculations (i.e. exceptions outside predefined bandwidth
- Challenge the status-quo, set the quality bar for PS&S EU and America. Seek for improvement opportunities
- Coach, guide and support tier 1 in their daily work proactively
- Ensure that new/adjusted law
- and legislation is processed in a right manner and translated into the existing services and solutions.
- Trains the PS&S colleagues and educate them the background of law
- and legislation (impact)
- Check compliance and reports on non-compliance issues to relevant stakeholders (e.g. Corporate privacy officer)

C) Stakeholder
- & Project Management
- Linking pin position between various internal & external stakeholders
- Responsible for end-to-end project execution for topics such as CLA Changes/Adjusted Benefits, Performance Management (Merit/Stip)
- Participate regularly in tactical projects regarding own areas of expertise. Is able to take on activities within the project on his/her own, keep track of them and keep in touch with the stakeholders involved
- Independently manage operational projects, such as the implementation of the yearly changes in base, bonus & incentive pay, including the increase in function year and the increase in CLAs
- For those operational projects; formulate the project plan, coordinate the activities of the project members, monitor progress of project, manage and mitigate risks and adjust project plan when necessary.
- Ensure excellent implementation of the yearly salary increase HAY and STIP bonusses based on the performance management cycle

d) Policy Changes Implementation
- Proactively signal gaps & improvement opportunities in existing HR policies and contribute to development & implementation initiatives
- Coordinative role towards PS&S EU and America to implement the policy changes; translating the changes into daily practices 5. Systems
- Maintain knowledge up to date with regard to the HR systems SuccessFactors and ServiceNow (Finder)
- Is able to determine/flag the consequences of front-end changes to back-end system;
- Initiate (technical) change request for (necessary) system modifications and improvements;
- Test, approve and monitor system changes. Fully understand the consequences and impact on processes and share this on a frequent basis with PS&S EU & America

e) Reports & Analytics
- Make relevant data and information available to the right people / target group in a meaningful
- and efficient way to be able to control projects and decision making;
- Support & coach in data driven way of working towards both business & PS&S EU & America
- Handle incoming (complex) queries as part of CLA negotiations.
- Responsible for reports and controls in line with ICF framework 7

f) Knowledge & Communication
- Remain up to date in terms of knowledge (national law & legislation, CLA and working conditions of F