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Sales Support Manager

2 weeks ago

Kuala Lumpur, Malaysia EBS Malaysia Full time

**Key Responsibilities**:
1) Team Leadership:
Manage and lead a team of sales support personnel, providing guidance, training, and support to ensure optimal performance.

2) Quotation Management:
Prepare and review quotations accurately and in a timely manner, working closely with the sales team to meet client requirements.

3) Document Handling:
Oversee the organization and maintenance of all sales-related documents, contracts, and records.

4) Sales Team Support:
Assist the sales team with customer inquiries, order processing, and after-sales support, ensuring a high level of customer satisfaction.

5) E-commerce Support:
Collaborate with our e-commerce team to streamline online sales processes, troubleshoot issues, and provide assistance in online transactions.

6) Sales Meetings:
Coordinate and participate in sales meetings, taking notes, and following up on action items.

7) Tendering:
Manage the tendering process, including proposal preparation, submission, and tracking.

8) Client Communication:
Maintain regular communication with clients to ensure their needs are met and provide exceptional customer service.

**Requirements**:
1) Bachelor's degree in Business Administration, Sales, or a related field

2) Proven experience in sales support, preferably in the furniture industry.

3) Total years of working experience 10 years and above.

4) Strong leadership and team management skills.

5) Excellent organizational and time-management abilities.

6) Proficiency in using CRM software and MS Office Suite.

7) Exceptional communication and interpersonal skills.

8) Detail-oriented with a focus on accuracy.

9) Ability to work independently and as part of a team.

10) Strong problem-solving skills and a customer-centric approach.

11) Flexibility to adapt to changing priorities in a fast-paced environment.

**Salary**: RM5,500.00 - RM7,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- How many years of sales support with managerial role?
- What is your expected salary?