Manager, Sales Operations

**Reports To**:
Sales Operations Head

**Role Purpose**:
Responsible for overseeing the entire Sales Operations, especially focusing on developing, implementing, and maintaining the of Sales Portals as well as to provide maximum support to the Global Sales Support.

**Key Accountability**:

- Evaluate, select, and implement sales tools and automation systems to enhance the efficiency, productivity, and effectiveness of the Sales Portals (Group, Corporate, and Government Portals).
- Streamline and optimize Sales Portal processes to improve efficiency, reduce costs, and enhance customer satisfaction.
- Monitor industry trends, customer behavior, and competitor activities to stay ahead in the market.
- Collaborate with Sales, Marketing, Revenue Management, IT, Reservation & Ticketing, Airport Operations, and Senior Management to identify opportunities and implement sales strategies aligned with business goals, and to identify areas for improvement and leverage technology / automation to enhance portal functionality.
- Analyze group booking market trends, competitor activities, and customer demands to propose strategic plans for incremental sales across all Sales Portals.
- Provide insights and recommendations for sales strategies based on market analysis data.
- Develop and manage the sales forecast to ensure it reflects market realities and strategic objectives.
- Maintain strong relationships with key corporate accounts, travel agencies, and partners.
- Oversee customer feedback processes to improve service offerings.
- Lead the Sales Operations team by providing guidance, support, and mentorship.
- Provide ongoing training and support to the global sales team on the effective use of the Sales Portals.
- Oversee the training and development of the Sales Operations team to enhance product knowledge, sales skills, and customer service.
- Ensure the team is up to date on changes in products, services, and company regulations.
- Generate regular reports and presentations on sales performance, including KPIs, forecasts, and trends.
- Communicate regularly with stakeholders to gather feedback, address concerns, and ensure that sales tools and automation systems meet their needs.
- Act as an escalation point for complex sales-related issues and collaborate with other departments to resolve them efficiently.
- Manage vendor relationships and negotiate contracts to ensure cost-effective solutions and optimal service levels.
- Develop and maintain SOPs, documentation, guidelines, and best practices for using sales tools and automation.
- Coordinate and manage the Sales Support team globally to streamline processes and communications, both internally and with business partners.
- Monitor and support the Sales Support team across all regions in operational matters.
- Oversee negotiation and management of sales support contracts, including agreements with corporate clients, travel agents, and other business partners.
- Ensure all contracts align with the airline's financial and operational goals.

**Qualifications & Areas of Experience**:

- Bachelor's degree in Aviation Business, Business Administration, Sales, Marketing, IT, or a related field
- Minimum of 5 years' experience in the airline industry, preferably in sales operations, sales enablement, or a similar role with a focus on sales tools and automation.
- Strong knowledge of sales processes, methodologies, and best practices
- Proficiency in CRM systems (e.g., Salesforce, HubSpot, Amadeus) and sales automation tools (Booking Portals).
- Experience in preparing and managing the department’s annual budget.