Customer Experience Executive

**Position Overview**: As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries...

Roles:Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.Guide customers in using the Bank application and resolve issues...

RESPONSIBILITIES **Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.** Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes. **To perform telesales for all Insurance Product (Auto & Credit Life)** To...

Client Industry: Car Finance and Loan CompanyLocation: Bandar Utama, Petaling JayaKey Responsibilities:Attend Front Office Operations such as being a Front-line Cashier, administrative work-related to bank reconciliation and support backend issuance of CODA receipts.Attend inbound calls and provide excellent services to meet Customer's expectations, handle...

1) Key Responsiblity - Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence. - To attend admin functions - enquiry from CS & ASK mailbox. - To handle returned agreement, RC request and to arrange to send redemption merchandise to customers. -...

**Job Summary** **Responsibilities**: - Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers. - Meet individual and team qualitative and quantitative operations performance metrics. - Collaborate closely with the CS operations team and SMEs in the delivery of relevant customer support...

**Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...

Position: Customer Support Executive Based on rotational 3 shifts : 7am to 4pm / 3pm to 12am & 10am to 7pm **Responsibilities**: - Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers. - Meet individual and team qualitative and quantitative operations performance metrics. - Collaborate...

_**URGENT!**_ **Responsibilities**: - Achieve given sales target, prepare and present reports, proposals and sales - forecast in a timely manner. - Responsible for key accounts management, handling customer requirements and work with related support teams. - Develop sales strategies, plan, implement and monitor sales activities to achieve targeted sales...

Position: Executive, Customer ExperienceLocation: Bandar UtamaOverview:This role focuses on providing excellent customer service through inbound & outbound calls, handling customer inquiries, and promoting financial and insurance products. You'll also support administrative tasks and contribute to improving overall customer satisfaction.Key Points:Manage...