Customer Experience Representative

2 weeks ago


Petaling Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**_Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with an award-winning and fast-growing BPO company._**

**Job Highlights**
- Urgent hiring
- Basic + additional allowances
- Opportunities for promotion

**Responsibilities**:

- Handling inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products.
- Answering questions about a company's products or services.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback.

**Requirements**:

- Required language(s): Proficient in English (written and spoken). Proficiency in Mandarin will be added advantage.
- At least have 6 months experience in BPO industry
- Able to work on rotational shifts.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus



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