Network Technical Support

2 weeks ago


Kuala Lumpur, Malaysia Telstra Full time

**Our GBS team**

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

**About the role**

As a **Network Technical Specialist**, you will be accountable for:

- Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements
- Work within a defined set of relevant product / network procedures, standards and practices
- Deliver outcomes by implementing a course of action identified from a general range of solutions
- 1st call Assist in providing technical support in the investigation and rectification of complex incidents
- 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
- Manage the in-coming calls and create SNI tickets within committed Response times and SLA.
- Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
- Daily updates reasons for ageing tickets and difficulties handling complex tickets

**About you**

To be successful in the role, you will bring skills and experience in:

- Relevant experience working in Technical Support or network operations centre environment
- Excellent communication skills, both verbal and written in Korean and English.
- Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
- Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
- Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
- Good Hands On Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
- Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
- Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as minimum. CISSP, CCNP is a plus.

**Thrive, your way**

Your work will expose you to innovative thinking, technologies, and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

**Interested?**
- ______________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.



  • Kuala Lumpur, Malaysia Telstra Global (Malaysia) Sdn BHD Full time

    As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. This is how you'll bring the purpose of your role to life: - Provide technical service, solutions and support to the networks, infrastructure, products and services supplied...


  • Kuala Lumpur, Malaysia Telstra Global (Malaysia) Sdn BHD Full time

    **Key responsibilities as a Network Technical Specialist**: - Domain knowledge and analytical thinking to provide support in investigation of complex incidents - Deliver technical training, updates and/or briefings to staff to ensure understanding of process & procedures - Operate within standard practices and procedure with support/direction from team...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Virtual Network Solutions Sdn Bhd Full time

    We are looking for a highly skilled Network Protection Expert to join our team at Virtual Network Solutions Sdn Bhd. As a key member of our security team, you will be responsible for protecting our network from cyber threats.About the JobAs a Network Protection Expert, you will design, implement, and maintain network security infrastructure to safeguard our...

  • Network Technical

    4 weeks ago


    Kuala Lumpur, Malaysia Telstra Full time

    **Our GBS team** Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra. Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s...

  • Network Technical

    1 day ago


    Kuala Lumpur, Malaysia Telstra Full time

    **Our GBS team** Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra. Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s...


  • Kuala Lumpur, Malaysia Comrise Full time

    **Job Title: Global Technical Support Expert (Networking field) -Kuala Lumpur*** **Job Num: 27801** **Job Category: IT Infrastructure/Networking** *** **Job Location**: **City**: - Kuala Lumpur**State**: - None**Country**: - Malaysia**Postal Code**: **Overview**: *** *** **Responsibilities**: - As an L2 support expert in the networking field of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Accion Labs Full time

    Accion Labs is seeking a Network Support Technician to join our team in Kuala Lumpur, Malaysia.About the JobThis role involves providing first- and second-level support for network-related issues. The successful candidate will have experience with Windows Server, Active Directory, and network protocols.Provide timely and effective support for network-related...


  • Kuala Lumpur, Malaysia Telstra Full time

    We believe it is people who give purpose to our technology. So, we're committed to staying close to our customers and providing them the best experience and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive. And, for you, that means incredible opportunities to be challenged, to innovate,...


  • Kuala Lumpur, Malaysia Telstra Full time

    We believe it is people who give purpose to our technology. So, we're committed to staying close to our customers and providing them the best experience and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive. And, for you, that means incredible opportunities to be challenged, to innovate,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    About UsDentsu Aegis Network is a global media and digital marketing communications services group. We operate in over 145 markets, with offices in every region around the world.We are committed to making our clients’ businesses better and more successful through innovative ideas and creative thinking.This role plays a key part in supporting and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Virtual Network Solutions Sdn Bhd Full time

    3 days ago Be among the first 25 applicantsDirect message the job poster from Virtual Network Solutions Sdn BhdHuman Resources Assistant at Virtual Network Solutions Sdn BhdResponsibilities:Design, implement, and maintain network security infrastructure to safeguard the network against cyber threats.Configure and manage firewalls, intrusion...


  • Kuala Lumpur, Malaysia Velocity Solutions Inc Full time

    **JOB SUMMARY** Responsible for providing end user technical support. **DUTIES AND RESPONSIBILITIES** - Troubleshoot and resolve basic hardware and software issues. - Assist with password resets, account creations, and access management. - Document and track incidents, requests, and resolutions in a ticketing system. - Escalate complex issues to Escalation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellenceOverviewWe have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation...

  • Technical Support

    3 weeks ago


    Kuala Lumpur, Malaysia Ask Consulting Full time

    0 - 3 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...

  • Technical Sales

    4 weeks ago


    Kuala Lumpur, Malaysia Korn Ferry for HPE Full time

    Aruba is redefining the "Intelligent Edge" Aruba is creating new customer experiences by building intelligent spaces and digital workspaces - leading next-generation network access solutions for the mobile enterprise. We are focused on campus, branch, mobility and the IoT to transform businesses with the combined power of compute, context, control and secure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Dexian Asia Pacific Full time

    About the RoleWe are seeking a seasoned Network Operations Analyst to join our team at Dexian Asia Pacific. In this role, you will be responsible for providing technical leadership and expertise in the design, deployment, and maintenance of our network infrastructure.Key Responsibilities:Develop and implement network strategies to support our business...


  • Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    **Title: Technical Support Engineer** **Mandatory Skills**: - Hands-on experience with Cisco networking technologies such as IOS-XR Router, IOS-XE, and Cisco routing products (ASR 9K, ASR9xx, NCS). - Proficiency in industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, and basics of multicast. - Experience with...


  • Kuala Lumpur, Malaysia Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Fulfillment of new merchant facilities within the TNS gateway including the setup, configuration, testing, piloting and deployment of terminal hardware and software. Warranty...


  • Kuala Lumpur, Malaysia Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! - Overview Fulfillment of new merchant facilities within the ADVAM gateway including the setup, configuration, testing, piloting and deployment of terminal hardware and...


  • Kuala Lumpur, Malaysia Quandatics (M) Sdn Bhd Full time

    Diagnose and troubleshoot technical issues related to POS hardware, software, and network systems to ensure timely resolution and mínimal disruption to business operations. - Guide customers through troubleshooting steps specific to POS systems, ensuring a clear understanding and effective problem resolution tailored to their needs. - Maintain accurate...