Network support

4 days ago

Greater Kuala Lumpur, Malaysia Abhidi solution Full time
The Role:

Responsibilities:

  • Provide phone/email consultation to independently debug product problems reported by Cisco customers worldwide.
  • Provide technical support for Cisco technologies, products, and/or solutions, resolving moderate to complex technical problems.
  • Utilize sophisticated lab setups to duplicate and solve problems, ensuring high customer satisfaction.
  • Keep up-to-date with the latest technology trends/products to provide high-quality support.
  • Act as a focal point for large account network problem resolution and provide technical leadership.
  • Manage the current and future requirements for Cisco TAC labs to debug complex problems.
  • Develop content, including technical documents and white papers, to simplify the support experience for customers.
  • Drive improvements in product serviceability, new product/feature incubation, and field quality.
  • Conduct training programs and mentoring for technical consulting engineers.
  • Work closely with colleagues to achieve common goals and share knowledge.
Ideal Profile:

Technical Skills Requirements:

  • Hands-on experience with Cisco products and technologies, including Telepresence, CUCM, MS, VCS, IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical. Knowledge of industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, multicast, NAT, ALG, HA, IDS/IPS.
  • Experience with LAN switching, wireless, architecture, NMS, DNA Center, routing protocols (OSPF, RIP, BGP, Static), and security protocols (ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel).
  • Strong troubleshooting skills on TCP/IP, HTTPS, DNS, SSL & TLS, and experience with tools like Wireshark, Putty, TCPDUMP. Experience with Data Center technologies, including Nexus switches, UCS-B systems, and storage networking.
  • Knowledge of server OS (Windows, VMware, Linux), server virtualization, and Ethernet/SAN environments.
  • Hands-on experience with Load Balancers/Application Delivery Controllers (Big IP F5, Citrix, NetScaler, Riverbed, Barracuda).
  • Experience in working on Cisco security products, such as ASA, FTD, Email and Web Security, VPN, Firewall, AMP, AAA, Cisco Secure Firewall Firepower 7.0. 

Qualifications:

  • 3-7 years of relevant work experience in a troubleshooting/customer-facing environment.
  • Bachelor's or Master's degree in engineering, electronics, telecommunications, electrical, computer science, or a related field.

Certifications:

  • CCNA (required), CCNP, CCIE (preferred).
  • Proven troubleshooting experience in complex environments.
  • Effective communication skills in English; other languages are a plus.
  • Ability to work collaboratively in a multicultural team environment.
  • Passion and demonstrated ability to learn and adapt to new technologies
What's on Offer?
  • Work within a company with a solid track record of success
  • Leadership Role
  • Attractive salary & benefits

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