Technical Support

3 days ago

Kuala Lumpur, Malaysia Mindpec Solutions Full time

**Role**:Technical Support - Network (Japanese/Korean Speaker)

**Client**:IT Services

**Working Mode**:On Site

**Job Type**:Permanent

**Job Location**:Bukit Jalil, Kuala Lumpur, Malaysia

**Experience**:3 to 7 years experience on Networking Expertise

**Applicants**:Open for Japanese N1 or N2 OR Korean TOPIK 5 OR 6 Speakers (Local Malaysian, Native & Expats)

**JOB OVERVIEW**

**Roles & Responsibilities**
- Helps customer solve reported product and network problems of varied complexity.
- Troubleshooting network security related issues in production networks.
- Replicate the customer issues in lab environment.
- Work with engineering teams to replicate customer issues and test possible fixes.
- Work on problems of diverse scope.
- Create knowledge articles for subordinates and other team members.
- Ability to write bash/python scripts is a plus.

**JOB DESCRIPTION**
- Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
- Expertise in troubleshooting network security issues (IPsec, SSL vpns, Authentication, Captive portal, AV, IPS, Radius, ACLs, Web Proxy, DNS Proxy, Cloud security).
- ROUTING, OSPF & BGP, MPLS, Instance concept, L3VPN.
- TCP/IP protocol suite, SFW, NGFW, QoS.
- Understanding of PPPoE, DHCP and GRE tunnelling.
- Understanding of SDWAN deployments is a plus.
- Good understanding of various NATTING deployments and design.
- Basic understanding of hardware level troubleshooting and system level troubleshooting.
- Well verse with ticketing related process.
- Scripting (bash/python/perl) knowledge is a plus.
- Cloud computing (AWS/Azure/GCP deployments) is a plus.
- Working knowledge of Linux/Unix environment.
- Good understanding of Virtualization and related technologies.
- Experience in troubleshooting complex networking and security related issue in production deployments.

**JOB REQUIREMENTS**
- Language Proficiency: Native or near-native proficiency in Japanese or Korean (both written and spoken as will be supporting clients from the respective countries) Proficiency in English is also required.
- Education: Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering.
- 3 to 7 years of relevant work experience
- Must have CCNA, CCNP Preferred

**Language**:

- Japanese (required)
- Korean (required)

Work Location: In person

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