Technical Support

1 week ago

Kuala Lumpur, Malaysia Career International FOS Search Full time

**Roles & Responsibilities**
- Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of client’s product line, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Focuses on delivering a positive customer experience according to client standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current client customers.
- Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support

**Job Types**: Full-time, Contract

**Salary**: RM3,600.00 - RM4,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Can You Start Working Immediately?
- Are you willing to work on a temporary project (3-4-month contract)?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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