Customer Service Manager Glenmarie

2 weeks ago

Shah Alam, Malaysia Hunters International Sdn Bhd Full time

**About the Company**

Our client is a leader in the home appliances industry. They offer extensive product ranges in the fields of washing, cooking, cooling, small appliances, television and air conditioning. For over 60 years, they have developed a strong relationship with its consumers, based on trust and proximity.

**Responsibilities**:

- Assisting customer service staff in managing customer inquiries and complaints
- Hiring new customer service employees
- Training customer service staff
- Delegating tasks
- Monitoring performance of customer service staff
- Conducting performance reviews
- Organizing work schedule
- Developing standard work procedures
- Collecting data and preparing reports

**Job Requirements**
- Minimum **5 years **of work experience in a similar position.
- Proficient in **BM, English & Mandarin**:

- Proficient knowledge of customer service, and standard office practices and procedures.
- Comfortable with working on **Saturdays (half-day)**:

- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.

**Remuneration**
- Up to MYR 7000

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM7,000.00 per month

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- What do you think of the statement 'The customer is always right'?

**Experience**:

- Customer service: 5 years (required)

**Language**:

- Mandarin (required)

Ability to Relocate:

- Shah Alam: Relocate before starting work (required)

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