Reservation Project

2 weeks ago

Kuala Lumpur, Malaysia Teleperformance Full time

Overview:

- If you have proven 1 year BPO supervisory experience, we have something for you

Qualifications:
**Requirements**:

- Verbal and written communication skills - Excellent
- Proficiency in English - Excellent
- Presentation skills - Excellent

**Minimum Relevant Work Experience**
- 3 years customer service experience with minimum 2 years training experience
- Minimum of 1 year of experience as a contact center trainer/agent.
- Experience in a corporate training background is beneficial, understanding business objectives and aligning training with those goals.
- Strong presentation and facilitation skills.

**Minimum Training Required**
- Fast learner and independent

**Skills**
- Minimum bi-lingual proficiency.
- Excellent Communication Skills: Mastery of verbal and written communication ensures the trainer can convey complex information understandably.
- Interpersonal Skills: Skilled at engaging with individuals and groups to facilitate learning effectively.
- Critical Thinking: Capacity to analyze situations and make sound decisions is vital.
- Adaptability: Ability to gauge user ability and modify delivery skills accordingly.
- Passion for Training: A genuine enthusiasm for helping others learn and grow.
- Related experience is strongly preferred.

**Preferred Qualifications**
- Proven experience as corporate trainer in the customer service industry
- Understanding of effective teaching methodologies and tools
- Willingness to keep abreast of new techniques in corporate training
- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an

asset
- Affluent communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities

**Responsibilities**:
**Responsibilities**:

- Deliver new hire and continuing education training using various methods (ILT, online, CBT).
- Facilitate training, attending relevant meetings.
- Provide program-specific training to support staff.
- Deliver soft skills, sales, and/or technical training.
- Maintain relevant review exercises to measure agent retention.
- Create assessments to measure training success (with Training Manager).
- Administer and analyze training effectiveness surveys.
- Maintain a professional classroom environment.
- Develop custom courses in consultation with internal customers.
- Complete all required training programs.

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