F&b Executive/manager
3 days ago
**Responsibilities**
- Monitor and manage all F&B kiosk day-to-day operations by ensuring the FnB operation running smoothly and staff following the company guidelines/SOP in daily operations.
- Ensure all staff are fulfilling the procedure and standards of service by monitoring service skills of staff in customer service, stock handle and food preparation in accordance with SOP set by KKM. Monitor staff behaviour and provide constructive feedback against the staff to the management and manager needs to report the staff’s conflict to HR.
- Dealing with defect stocks and customer’s complaint by respond towards it quickly and proactively with the concerns.
- Effectively managing and controlling costs overall FNB’s operation by frequently monitor the PO order quantity from kiosk PIC to avoid redundancy.
- Establish budgeting, financial forecasting, and strategies to optimize revenue and minimize expenses.
- Prepare cost report on semi-annually.
- Report and prepare sales report monthly, quarterly to the management.
- Prepare stock report weekly, monthly & yearly.
- Recruiting, training and development of employees and paying close attention on KKM latest and SOP guidelines or announcement.
- Build relationship with potential supplier to source high-quality food and drinks supplies or other supplies at competitive prices.
- Assist with compilation of new menus and beverage lists when necessary.
- Implement practice of quality control for both food and beverage overall FNB operations.
- Identify and taking initiative towards customer’s concern and needs.
- Maintaining an accurate stock level database in all FnB kiosk and report to management on timely basis.
- Ensure monthly stock take is conducted accurately and submitted to the management on a timely basis.
- Guide staff on how to do stock count and stock check by conducting it every week by using FIFO method and make sure all the expiry date of merchandise is being recorded accurately.
- Coordinate with office staff, HR and management closely.
- Ensure all stock is accurately similar to the system and wastage is counted when preparing report and submit to management.
- Monitor and analyze performance metrics; sales data, production output, and customer feedback, to identify areas for improvement and implement strategies to optimize performance.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM8,000.00 per month
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