Customer Service

1 day ago


George Town, Malaysia Eunoia CX Sdn Bhd Full time

**Requirements**
- Working experience in the service industry will be an added advantage.
- Fresh graduate is encouraged to apply.
- Basic knowledge on Social media platforms and Computer operations.
- Able and willing to work on a rotational shift pattern. Earliest: 7am-4pm Latest: 1pm-10pm.

**Responsibilities**
- Identify customer needs and assist them in using specific features and functionalities in the social media platform.
- To attend the incoming enquiry from customers, identify the problems, and assist to solve the problem by providing the right solution.
- Respond to customer complaints in a professional manner and attempt to resolve complaints successfully in accordance with established guidelines.
- Gather, analyse, and utilize relevant data to develop ways to improve the overall user experience on the site.
- Follow up with the customer on pending cases to ensure their technical issues are resolved.

**Benefits**
- Starting salary from RM 2,500-3,000.
- Attractive fixed allowance.
- Strong learning and development plans for your career growth.
- EPF & SOCSO is include.
- Annual leave and medical coverage provided

**Salary**: RM3,600.00 - RM4,100.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- Cantonese (required)


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