Pembantu Manager Kafe

2 weeks ago

Seremban, Malaysia Serambi By Ustazlah Full time

1. Sokongan Operasi Harian
- Membantu Manager mengurus operasi kafe harian.
- Memastikan kelancaran servis pelanggan dan aliran kerja staf.
- Menggantikan peranan Manager ketika ketiadaan beliau.

2. Penyeliaan Staf
- Memantau disiplin dan kehadiran staf.
- Membantu menyusun jadual kerja.
- Memberi tunjuk ajar kepada staf baharu.
- Memastikan SOP kerja dipatuhi oleh semua staf.

3. Perkhidmatan Pelanggan
- Menyantuni pelanggan dan memastikan kepuasan mereka.
- Mengendalikan aduan pelanggan secara baik dan berhemah.
- Memastikan kualiti servis berada pada tahap terbaik.

4. Pengurusan Stok
- Membantu membuat kiraan stok harian.
- Melaporkan kekurangan atau lebihan stok kepada Manager.
- Memastikan penyimpanan bahan mentah dan produk mengikut standard.

5. Kawalan Kebersihan & SOP
- Memastikan kebersihan dapur, peralatan dan ruang pelanggan sentiasa terjaga.
- Memastikan prosedur keselamatan makanan dipatuhi oleh staf.

6. Rekod & Laporan
- Membantu menyediakan laporan jualan harian.
- Mengemaskini data inventori dan kehadiran staf.

7. Pemasaran & Promosi
- Membantu pelaksanaan promosi harian.
- Membantu mengurus media sosial dan maklum balas pelanggan.

8. Komunikasi Dalaman
- Menjadi penghubung antara staf dan Manager.
- Menyalurkan arahan dan makluman pengurusan kepada semua staf.

Pay: From RM1,700.00 per month

Work Location: In person

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