Customer Service/call Centre Executive

2 weeks ago

Seri Kembangan, Malaysia GHHS Healthcare Full time

Making outbound calls for credit collection
- Updates payment and create log in system
- Handling Inbound calls
- Processing Customers Booking and Reservations
- Handling Customers Enquiries
- Follow up Customer calls
- Upselling Additional Services
- Managing and updating Customers database
- Perform any other related duties according to the operational needs from time to time

**Job Requirements**
- Technical skill (able to handle system) provides inputs for system developments
- Good Communication skills (Fluent in English/Bahasa or Mandarin (Optional)
- Good convincing skill (must be able to convince customers to pay outstanding/upsell services)
- Process oriented (self-disciplined and adopt the system and structure set by management)
- Problem Solving (Equipped with relevant information’s and show willingness to tackle the unexpected situation with providing solutions)
- Flexible (being flexible to work on weekend or Public Holiday) based on roster or requirements

**Salary**: RM1,800.00 - RM2,800.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you immediately available?

**Education**:

- STM/STPM (preferred)

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