Service Associate

24 hours ago

Kuala Lumpur, Malaysia Shangri-La Hotels Full time

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

**As Spa Therapist, we rely on you**:
To go through intensive spa training on massages, facials, and body treatments based on the standard and quality of the Hotel.
Inspects treatment room at the start of the shift to ensure that the set-up of treatment rooms is in accordance with established standards.
Re-checks room prior to any treatment to ensure that there is adequate supply of guest amenities, towels, bathrobe, and other supplies.
Diagnose customer skin type for facials and recommends body treatment based on guest preference.
Explains to the guest the benefit and procedures of the treatments. Gives product knowledge of its active ingredients.
Applies treatment procedures/products in accordance with established measurements and timeframe.
Sells cosmetic retail products properly explaining what the product is for, what benefits to the clients.
Prepares monthly report as input to the managers’ report on business volume and performance.
Up sells spa treatments.
Answers all guest inquiries (personal or through telephone), making sure that information given is complete, accurate and timely.
Booking appointments, ensuring all needed information is recorded.

**Requirements**:
Diploma in Tourism/ Hospitality/ Hotel Management/ any relevant training or course in physical therapy.
Proficient in oral and written English and Malay.
Physical Therapy graduate or a graduate of any medical-related course.
Pleasant, effective social skills.
Physically fit and articulate.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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