Technical Support Specialist with Chinese

1 week ago

Kuala Lumpur, Malaysia Sumsub Full time

**About Us**:
**_Sumsub_** is a tech company that helps 1000+ businesses worldwide stay compliant with regulations, steer clear of fraud, and verify clients easily with holistic KYC/AML and anti-fraud solutions.

This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. We are looking for a **Technical Support Specialist. **Our Support is divided into client/applicant, technical (1st and 2nd lines) and legal. Regardless of which team the employee belongs to, everyone is eager to help, respond and support any of our clients or users.

**What does technical support do?**
- Deal with problematic situations and help our clients
- Search and analyze the logs, data analytics
- Integrate and test the internal developments
- Work only in chat with 80% of requests being in English.
- Fluent English
- **Knowledge of Chinese would be a huge plus**:

- Experience in service/call-centre/ support (ideally with life chats)
- Basic skills: REST API, HTML\CSS, knowledge of the browser console, SQL, able to write scripts in any of the programming languages (Java/Bash/Python)
- Composure, self-control and the ability to melt the hearts of the most demanding clients

**What do we offer?**
- Support is an ideal start to a career in IT, there is time to understand the product, understand which direction is better for you and move towards your goal
- Completely remote work format from anywhere in the world: create your home office and enjoy your workplace
- The ability to choose a convenient work schedule
- Career growth and continuous training: we have many directions for your development
- See you at the interview_

**Job Types**: Full-time, Permanent

**Salary**: From RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Day shift
- Flexible hours

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Chinese (required)

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