Credit Control

Credit Control & Collections Team Leader

**Key Responsibilities**:

- Responsible for reviewing AR Aging with the Credit Control Officer on a Weekly / Months and active following up outstanding debts from customers and meeting collection DSO target and maintaining positive cash flow for multiple countries.
- Continuously evaluates customer credit exposure and deduction activity. This includes the establishment and maintenance of customer credit limits within departmental guidelines, collection of past due accounts, order release, deduction administration including resolving/collecting unauthorized deductions and monitoring customer payment schedules.
- Administers the credit and collection policies in accordance with the Corporate Financial Instructions as well as with existing local country laws and regulations.
- Analysis’s customer ledgers and reconciles with sales specialists and/or customers to ensure hanging balances and claims are resolved, customer records are updated, customer issues and disputes are addressed in a timely manner.
- Conduct periodic credit evaluation and meeting with Sales team on existing customers, formulate and implement credit control procedures that is aligned with the company credit administration policy & procedure.
- Maintain customer and business unit goodwill under difficult circumstances (bankruptcy, disputes, etc.).
- Aware of both general and specific industry economic conditions—both domestic and international.
- Understand and be able to provide advice and guidance on internal control and business requirements, specifically as they relate to Order Settlement.
- Establish and support a culture which identifies and implements Continuous Improvement initiatives to enhance operational efficiency and free cash flow benefits.
- Lead and nurture the team and support work-life balance practices, career development and performance management.
- Proactively work and collaborate with internal customers to ensure the type and quality of services provided, support them in achievement of their business objectives, and efficiently provide the essential administrative support services to the organization.

**Essential Requirements**:

- An undergraduate degree in Business, Accounting or Finance and/or relevant professional qualification
- Minimum 8 years of experience in Order To Cash process with specific experience in Credit and Collection. Minimum 3 years people management / leadership experience.
- Good knowledge of SAP OTC systems and processes
- Experience with financial, business and credit analysis to quantify risk and assign credit limits within established guidelines would be preferred.
- Working knowledge of LEAN thinking, systems, tools and functional process metrics
- Strong communication, influencing and facilitation skills within a diverse and cross-cultural workforce
- Strong track record of delivering results while creating/maintaining a positive work environment.
- Ability to challenge the status quo and facilitate different perspectives to drive solutions.
- Strong analytical and problem-solving skills. A good team player with good communication & interpersonal skills.
- Mobility for business travel occasionally and work hour flexibility for cross-regional collaboration through conference calls
- Strong English language working competency is required. Competency in other Asian languages will be preferred.
- Knowledge of internal control procedures, policies, and practices with a strong CI mindset.

**Global VISA and Relocation Specifications**:
**Primary Location**: Malaysia - Petaling Jaya

**Additional Locations**:
**Worker Type**: Employee

**Worker Sub-Type**: Regular

**Time Type**: Full time