Order Management Specialist
7 days ago
Job Responsibilities:
Order Processing:
- Receive and review customer orders for accuracy and completeness.
- Enter order details into the company's system and verify product availability.
- Coordinate with sales and inventory teams to address any discrepancies or issues.
Inventory Management:
- Monitor and maintain inventory levels.
Communication:
- Liaise with customers to confirm order details, address inquiries, and provide order status updates.
- Collaborate with the sales team to resolve any order-related issues promptly.
Shipping Coordination:
- Coordinate with the shipping department to schedule and prioritize order shipments.
- Ensure that all shipping documents and labels are accurate and compliant with regulations.
Quality Assurance:
- Coordinate quality assurance for customer through pre-shipment inspection by customer or independent 3rd party.
- Investigate and resolve any discrepancies in shipped orders.
Reporting:
- Generate regular reports on order fulfilment metrics, including order accuracy, on-time delivery, and inventory levels.
Job Requirements:
- High school diploma or equivalent; additional education or certification in logistics is a plus.
- Proven experience in order management or fulfilment, logistics, or a related field.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficient in using Excel, order processing software such as CRM or ERP.
- Ability to work in a fast-paced and dynamic environment.
- Well versed in BM, English. Ability to speak and write in Mandarin will be an advantage.
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Free parking
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Chinese (preferred)
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