Biz Analyst

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Strategy & Analytics- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Develop detailed product features and user stories as business requirements for RHB’s business ventures
- Bridge the gap between business and technical teams to ensure that business requirements are clearly identified, aligned and delivered between both teams
- Manage end to end test activities for new implementation and enhancement of digital capabilities
- Support activities to innovate existing user and product journeys to enhance user acquisition, user engagement and revenue streams
- Support the assessment and optimization of operational processes that drive the user and product journeys

**Key Responsibilities**:

- Translate user and product journeys into detailed user stories for technical development
- Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
- Prepare/Review test scripts and perform user acceptance testing during the test phase
- Work closely with the technical team to resolve defects and problems encountered
- Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
- Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
- Perform knowledge transfer and provide support to enable Change Management and training activities
- Support the activities to map, assess and optimize operational processes that drive the user journeys
- Requirements

**Requirements**:
Bachelor Degree - Economics, Finance, Business, Engineering or equivalen.
Master's Degree - Economics, Finance, Business, Engineering or equivalen.
- Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory

Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects
- **Leadership**
- Strong collaborative and team playing capabilities
- Strong communication skills to facilitate alignment between business and technical teams
- **Business**
- Ability to understand business strategy and objectives
- Ability to identify product features that address user needs and pain points
- Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them
- **Technical**
- Strong analytical and problem solving skills
- Basic understanding of the systems used in banking
- Experienced in the preparation of user stories or functional specifications for technical development
- Experienced in the development of test cases, test scripts and conducting user acceptance testing
- Understanding of design thinking, agile and lean methodologies
- Preferably experienced in process mapping
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards