Customer Service Representative
4 days ago
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Position available for both male and female.
- With / without experience.
- Excellent interpersonal and communication skills.
- Able to communicate in English and Bahasa Malaysia
**Job Types**: Full-time, Permanent
**Benefits**:
- Flexible schedule
Schedule:
- Fixed shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Yearly bonus
COVID-19 considerations:
Please be vaccinated complete.
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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