Collection Analyst

**Responsibilities**:

- Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
- Perform outbound Customer Collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
- Analyses and research customer’s receivables account delinquency and determines the type of communication method to facilitate payment.
- Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.
- Recognizes trends for non-payment and resolves issues by engaging internal partners.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
- Analyses at -risk customer and recommends account strategies to prevent delinquencies.
- Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer.
- Maintain details collections notes to ensure customer contact and actions are documented and substantiated.
- Key performance indicators are managed effectively to deliver maximum Collections in team including.
- Responsiveness/Resolution targets
- Account Coverage & Overflow Target
- Voice of Customer Targets & SLA
- Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD’s, Disclaimers and interacting with solicitors.
- Perform customer account reconciliation and coordinate output with Customers.
- Maintain records for all customer interactions, collections note to ensure customer contact and actions are documented and substantiated.
- Perform Account maintenance activities such as reconciling unmatched items, preparing cheque refunds and updating customer records.
- Review the listing of direct credit payments, collect remittance details, and submit to the banking function.
- Establish and maintain cross functional relationships across the business to improve customer satisfaction.
- Builds strong customer relationships to ensure win/win outcomes are achieved.

**Position Knowledge and Capabilities**
- Demonstrates the ability to understand the supporting of collections function on receivable issue.
- Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
- Understands business processes and organizational support structures to perform account maintenance actions.
- Effective communication skills.

**Qualifications**
- Fresh graduate and/or minimum one-year experience in Receivables or Collections function and in their current role.
- First level university degree with a focus in business or Finance & Accounting recommended or equivalent experience
- Demonstrates the ability to understand Asia Customer market type.
- knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
- Understands business processes and organizational support structures to perform account maintenance actions.
- Effective communication, negotiation, and conflict resolution skills.
- **MUST**well converse in English language (Good in written and verbal)
- **An additional ability to converse in Mandarin verbally & writing would be preferable.**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Holidays
- Monday to Friday

Application Question(s):

- Are you able to start immediately? If no, how long is your notice period?

**Language**:

- Mandarin (preferred)